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1. Introduction & Scope
Soul 777 is a licensed platform serving online gaming users in Bangladesh. We understand that when you register or play on our site, you share certain personal information with us. This Privacy Policy is designed to make that process fully transparent to you.
This Privacy Policy applies to all soul 777 services — including the website, mobile app, support channels, and payment system. By using soul 777, you are deemed to have consented to this Privacy Policy.
This Privacy Policy was originally written in Bangla. In case of any dispute, the English version shall prevail. For any queries, contact us at support@soul777-baji.com.
Soul 777 operates under a Curacao eGaming licence and follows international data protection standards (GDPR-inspired principles). Our Privacy Policy is reviewed regularly to ensure the highest level of protection.
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2. What Information We Collect
Soul 777 only collects data that is necessary to provide its services. We never collect unnecessary or excessive information. See the table below for details.
| Data type |
What is collected |
When collected |
| Identity Information |
Full name, date of birth, and national ID number |
During registration and KYC verification |
| Contact Information |
Mobile number, email address |
At account registration |
| Financial information |
Mobile banking number (bKash/Nagad/Rocket), transaction history |
Time of deposit and withdrawal |
| Technical information |
IP address, browser information, device type, login timestamps |
While browsing the site |
| Gaming data |
Betting history, game logs, and win/loss records |
While playing games |
| Communication records |
Support chat, email, and complaint details |
When contacting the support team |
Automatically Collected Data
Certain information is collected automatically when you use the soul 777 website or app. This includes:
- Browser type and version, operating system
- Date and time of visit, time spent on site
- Page you arrived from (referrer URL)
- Internet connection type and speed
- Screen resolution and device model
We never collect or store your password. Passwords are always kept as encrypted hashes and are inaccessible to any soul 777 staff member.
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3. How Your Information Is Used
Soul 777 uses the data it collects solely for specific, legitimate purposes. Each use case is clearly outlined below.
- Account management: For registration, login, password reset, and account verification.
- Payment Processing: To process deposits and withdrawals securely and to maintain financial records.
- Fraud Prevention: To detect multiple accounts, bonus abuse, and suspicious activity.
- Customer Service: To resolve your complaints or issues and provide support.
- Regulatory compliance: To comply with the Curacao eGaming licence and international AML/KYC regulations.
- Service improvement: To improve the user experience, add new features, and fix bugs.
- Responsible Gaming: To identify problem gaming patterns and take protective action.
- Contact: To notify you of important updates, security alerts, and account-related information.
soul 777 obtains your consent before sending any marketing or promotional communications. You may withdraw that consent at any time.
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4. How Long We Retain Your Data
Soul 777 does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Active account data: Retained for as long as your account remains active.
- Financial Transaction Records: Up to 7 years as required by legal obligations.
- KYC Documents: Up to 5 years after account closure (as required under AML regulations).
- Support Contact: Deleted 3 years after your last interaction.
- Logs & Technical Data: Automatically deleted after 90 days.
- Marketing data: Deleted immediately upon withdrawal of consent.
Once the retention period expires, data is securely destroyed and no longer exists in any system. Deletion requests will be completed by soul 777 within 30 days.
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5. Sharing Information with Third Parties
Soul 777 never sells your data. However, limited information may be shared with trusted partners where necessary to deliver our services.
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
- Game Providers: Game providers receive only the limited data required to operate the games.
- Legal Authorities: Data may be disclosed to comply with a legal order from a court or regulatory authority.
- Cybersecurity Partners: To help detect and prevent fraud.
All third parties working with soul 777 are bound by a strict data processing agreement and may not use your information beyond our specified instructions.
Soul 777 does not share your personal information with any social media platforms or advertising networks.
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6. Cookies & Tracking Technologies
Soul 777's website and app use cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
Cookie Type
- Essential cookies: Login sessions, security tokens — the site cannot function without these.
- Functional cookies: Remembers your preferred language, theme, and settings.
- Analytics Cookies: To understand which parts of the site are used most, without identifying individual users.
- Security Cookies: To detect suspicious login attempts and identify bots.
soul 777 does not use any third-party advertising cookies. You can block or delete cookies at any time through your browser settings, though some features may not function as a result.
As a soul 777 member, you have important rights over your personal data, and we are committed to respecting them at all times.
1
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
2
Right to rectification
You have the right to request corrections to any inaccurate or outdated information.
3
Right to Deletion
Under certain conditions, you may request that your data be deleted ("right to be forgotten").
4
Right to restrict processing
You may request that processing of your data be temporarily suspended while an investigation is ongoing.
5
Right to Portability
You may request your data be provided in a machine-readable format.
6
Right to object
You have the right to object to marketing communications or specific data processing activities.
To exercise these rights, email support@soul777-baji.com. soul 777 aims to respond within 30 days.
Soul 777 uses industry-leading technology to keep your data secure. Our security infrastructure operates on multiple layers.
- 256-bit SSL/TLS Encryption: HTTPS is active across all pages of the site. There are no gaps in data transmission security.
- Two-Factor Authentication (2FA): OTP verification is enabled for added account security.
- Firewall & DDoS Protection: Advanced network firewalls and distributed attack prevention systems are active around the clock.
- Regular Security Audits: Independent third-party security audits are conducted every quarter.
- Staff training: All soul 777 staff receive regular training on data privacy and security.
- Minimum Access Policy: Only staff members who require access for their specific role can view the relevant data.
- Data backup: Encrypted offsite backups are taken regularly to prevent data loss.
In the event of a data breach, soul 777 will notify affected users within 72 hours and take all necessary protective measures.
You should also take precautions on your end — use a strong password, never share it with anyone, and avoid logging into your account over public Wi-Fi.
Soul 777 is an adult gaming platform. No one under 18 is permitted to use it, and we never knowingly collect personal information from minors.
- Age verification is carried out at the point of registration.
- Age is confirmed during the KYC process using your national ID.
- If we are notified that a minor's data has been collected, that account will be immediately closed and all associated data deleted.
- If parents have any concerns, they can contact us immediately at support@soul777-baji.com.
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10. Changes to the Privacy Policy
Soul 777 may update this Privacy Policy from time to time in response to changes in technology, legislation, or business operations.
- For significant changes, registered members will be notified by email at least 14 days in advance.
- Minor edits or spelling corrections may not require prior notice.
- Continued use of soul 777 after any changes will be considered acceptance of the updated Privacy Policy.
- The date of each update will be noted at the top of the page.
If you do not agree to the updated policy, you may request to close your account. This Privacy Policy was last updated on 1 January 2026 Last updated on
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11. Contact & Complaints
For any privacy-related questions, requests, or concerns, reach out directly to soul 777's dedicated privacy team.
- Email: support@soul777-baji.com (include "Privacy Request" in the subject line)
- Response time: Standard requests within 48 hours; complex cases up to 30 days.
- Data Deletion Request: Please include your account ID and reason in the email.
- Request to Correct Information: Clearly specify which information is incorrect and what the correct information should be.
If you are not satisfied with soul 777's response, you may escalate your complaint to the Curacao eGaming authority. We are always committed to fair and transparent resolution.